Refund policy

 

Refund and Return policy

We are definite that you will be satisfied with our products. But if you are not, perhaps because the size, color, or model needs to be corrected, you can exchange or opt for a refund within 30 days of receiving the order. You have 30 days to submit a claim if you have not received your order. In addition, every Grant's product comes with 90 days warranty.

The following information will help you process your return.

Unopened Item:

  • You may return any "unopened" products and accessories within 30 days of delivery for a refund. Return the item in its original packing and condition, and we will refund your purchase price. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.

Opened Item:

  • "Opened" items and accessories can be returned within 30 days of delivery. Return the item to us; opened returns must be in saleable condition with original packing and accessories. The shipping cost will not be refunded if paid.

Canceled Order:

  • Once an order has been shipped, it cannot be canceled. If you refuse the item at the time of delivery, it will fall under the standard return policy. The shipping cost will not be refunded if paid.

Change of mind:

  • You may return an item within 30 days of delivery. If you change your mind, we will refund your order amount. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.

Ordered by Mistake:

  • An order you placed by mistake is eligible for a return within 30 days of delivery; we will refund your order amount. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.

Damaged Product:

  • You must take the time to inspect the items as soon as they are delivered. The outer carton and packing may occasionally look damaged, but the product inside the box is perfectly fine. If you find obvious signs of damage, get back to us with the damaged item's pictures highlighting the defect at your earliest convenience so we can process a rightful claim and coordinate an exchange for you.

Limitation for returning the item:

  • Any items returned for refund or exchange without original documentation or a return form will be rejected. Please clearly state on the invoice/return form the reason for the return or exchange and whether you require a refund or exchange.

All returns are subject to inspection before issuing credit/refund.

Warranty:

  • This Limited Warranty applies to any item bought from Grantworldwide.

What does the limited warranty cover?

The Limited Warranty covers any defect in material and workmanship under normal use during the warranty period. During the Warranty Period, we will replace, without return, at no charge, products or parts of a product that proves defective because of improper material and workmanship under normal use.

How long does this cover last?

The Warranty Period for products bought from Grant boxing gloves is 90 days from the order's delivery. A replacement or part assumes the remaining warranty of the original product.

What does this Limited Warranty not cover?

This Limited Warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting in material and workmanship.

What do you have to do?

You must contact us to determine the problem and the most appropriate solution to obtain a warranty.

We will share the free return shipping label under the following circumstances.

  • Different products received. (Images are mandatory)
  • The wrong color was received. (Images are mandatory)
  • The wrong size was received. (Images are mandatory)
  • The customer canceled but was dispatched lately.
  • Not as described (Specify the reason).
  • The heavy items will be collected, and the Grant has to pay the collection fees if the Grant is at fault according to the above-given situations.

We will not share the free return shipping label in the following circumstances.

  • Cancel the order once dispatched.
  • Change of mind.
  • I ordered by mistake.
  • Wrong size/color ordered.
  • The heavy items will be collected, and the customer has to pay the collection fees if the customer is at fault according to the above-given situations.

NOTE: Due to hygiene reasons, groin Guards & Mouth Guards cannot be returned or exchanged after usage.